Q&A's that show we are Watching our P's & Q's

Shout is an 0% commission fees online fundraising platform that integrates giving into your everyday. Shout is part of ANZ’s broader strategy to connect people and communities to the causes they care about by providing seamless ways of giving through trusted fundraising solutions.

We know that simple acts of everyday kindness can enact amazing change. We have seen what happens when people, communities and charities unite their passion for a common cause. We know that from many big or small donations, incredible things can happen. And we’d love to make this happen together, all you need to do is start.

Together with our ‘Shouters’ (donors) we believe in creating change through the value of everyday items. Shouters can choose to donate the value of everyday items to any of their favourite charities to support their cause, just as if they were shouting a good mate. There are three simple ways to choose from.

Everyday Items
Choose to shout your favourite charity from a range of everyday items. For example, a drink, coffee, food, or book.

Custom Charity Items
Choose to shout the value of a custom item that a charity has chosen to represent the work they do for the community.

Custom Amounts
Choose to shout any amount that suits you. There’s no magical number, every act of generosity counts.

There are many ways Shout to fundraise for your favourite charity.

Shout Peer-2-Peer: Provides the ability for people to participate and create events to raise money for charities and causes. This platform allows friends and families to support individual fundraising efforts in the community.

Shout Widget: Allows people to donate to Shout’s not-for-profit partners on third party websites without having to leave their page. The Shout Widget allows people to donate from within the platform they feel most comfortable and eliminates the need to click away from their favourite sites.

Shout SMS: When mobile connectivity may be of concern, Shout SMS provides the ability to donate using very little internet data.

Shout is the only fully responsive platform which enables you to donate or fundraise anywhere, anytime on any device.

  1. Download
    • Download the FREE Shout App to your smart phone or tablet device. It's available now from the App Store or via Google Play. Shouts (donations) can also be made via shoutforgood.com
  2. Select
    • Select a charity or fundraising event of your choice from those listed on Shout.
  3. Search
    • Select a Shout item you wish to donate. For each charity or event, you have the ability to donate the value of an everyday item, such as a cup of coffee, as well as the ability to select a Shout item that relates to the work the charity does for the community.
  4. Activate
    • If you have already created a Shout account, simply login using Facebook Connect or your email address and password.

      If you don’t have a Shout account and wish to make a ‘one off’ donation, simply enter your name and email address for receipting purposes.

  5. Confirm
    • Your donation will be credited towards your nominated organisation (less payment fees). All donations to are distributed to each charity at a mutually agreed time, typically monthly.
  6. Share
    • On completion, share your donation to your social networks via Facebook and/or Twitter. Help others find Shout and encourage them to donate!

No, all items are virtual and represent the value of an everyday item meaningful to you or an item chosen by a charity to represent the value of the work they do for the community. They are a visual representation of the value of each Shout (donation) and will not at any time be physically supplied to the organisation.

You can download the free Shout App from the App Store or via Google Play.

No. If you do not wish to create a Shout account, you can complete your donation by simply entering in your name and email address for receipting purposes.

If you do wish to create a Shout account, simply create your account using your preferred email address or via Facebook Connect.

Donations can be made via credit/debit card or PayPal. All donations will be debited from your nominated payment method and paid to Shout before being distributed to the nominated organisation at a mutually agreed time each month (less a small admin fee and directly charged bank/credit card fees).

Shout is secure platform, using SSL encryption issued by Symantec and handles all payments through Level 1 Payment Card Industry (PCI) payment gateway services (“Payment Processor(s)”). Shout will not collect or store credit card data of users on its own systems. All card data handling and storage will be outsourced to the Payment Processors. Stored payment details can be used to process future one off payments or recurring payments.

When signing up to Shout or when you donate to a charity or event you are asked if you wish to receive ongoing information. If you elect to receive ongoing information, only the charity you have donated to or Shout will provide on-going communications. No other partners will be provided with your information unless stipulated otherwise.

If you elect not to receive ongoing information, the only emails you will receive are confirmation or system emails that contain your donation receipts after making a Shout (donation). If you wish to stop receiving information from Shout or not-for-profit partners, you can unsubscribe at any point.

You can review the Shout Privacy Policy and Collection Notice which details how your personal information will be managed by Shout.

There is no limit to the number of times you can Shout (donate). You can make multiple donations each day to different charities. There is also functionality to establish donations on a reoccurring basis (weekly, monthly etc).

For donation amounts, each Shouter has the ability to choose a menu item or enter in a ‘Custom Shout’ dollar amount.

People of all ages are able to donate, as long as they have a valid credit/debit card or PayPal account that can be used and have the necessary permissions.

Yes. After donating, you will receive a receipt within 24 hours of your donation.

You will also be automatically issued with a summary of receipts after 30th June each year to use when completing your tax return for that year. It is important to note that should you choose to support an organisation that does not have DGR status (Deductible Gift Recipient status) the receipt received cannot be used as a tax deduction.

If a charity listed does not have DGR status, you will be notified at the time of the Shout (donation) and will need to agree in order to proceed in the knowledge that a tax deductible receipt will not be issued in that instance.

No. However, Shout’s vision and mission has always been to change the way the world gives by connecting people and communities to the causes they care about and providing seamless ways of giving through trusted fundraising solutions. We want to remain at the forefront of technological advancement to ensure we provide our not-for-profit partners with the best possible fundraising solutions.

We believe we will be able to do so as part of the Australia and New Zealand Banking Group Limited (ANZ) and the ANZ Group of companies. Teaming up with ANZ provides the financial security and support to enable us to continue to grow and evolve and make great positive change for a long sustainable future. The more successful we are at integrating Shout and giving into the community, the more the world benefits from our enterprise. We want Shout to be able to compete in a globalised, competitive world and to reinvent the process of giving by changing people's attitude towards donating and helping others.

We know every dollar counts and that’s why we’ve worked to make sure more or your donation goes directly to your charity. Through ANZ’s support, we have been able to remove commission fees from all donations. In addition, there are no setup fees or annual fees to donate, fundraise, integrate or to be listed, making us one of the most cost effective fundraising platforms in Australia.

Unfortunately, there are still things out of our control. Payment fees and taxes associated with credit card and PayPal transactions still apply. However, we have worked together with our providers to reduce those fees significantly from market rates. Shouters (Donors) will have the opportunity to add this fee on top of your donation which means 100% could go directly to your intended charity. For more information, view our rate sheet.

AUS Rate Sheet

ANZ is focused on its contribution to the community in which it operates and ways in which it can continue to give back. ANZ wanted to extend its reach into the philanthropic sector and extend people’s ability to give online to causes they care about. The bank is also committed to being part of a mobile-based solution creating new revenue streams for the not for profit sector and innovative methods for both its customers and the general public to give.

Shout is an Australian based organisation. To find out more information about Shout’s beginnings, visit the About Us section of the website.

Shout do not offer refunds or cancellations. If you feel that you have made a donation in error, please contact us at support@shoutforgood.com and one of our friendly team members can address any concerns you may have.

We are so pleased you are considering becoming part of the Shout community, powered by ANZ.

As part of our commitment to provide a secure and trusted environment for our Shouters and charity partners alike, we do require our charity partners to go through a simple approval process. This process may take anywhere between 3-5 business days. Don’t worry, it’s easy and we will be helping you through each step of the process.

Here are some quick links to more information and what is involved from start (Our Rates) to finish (Getting your charity online).

  1. Our Rates and other documents – Have you seen our Rate Sheet? There is no application fee to be part of the Shout community so this section outlines payment fees applied to donations. You should also read our Shout Fundraising Terms and Conditions, Shout Platform Terms and Conditions and Privacy Policy.
  2. Sign Up Checklist – We have made a list of everything you need to prepare to help speed you through our online signup process. Download Sign Up Checklist
  3. Charity Sign Up Form – Complete our online Charity Registration Form to create an account. If you have everything ready from our Sign up Checklist, this should only take you 5-10 minutes to complete. You will receive a confirmation email after you submit your form.
  4. Application Review and Setup – After submitting the form, it goes through a Shout review process as part of our due diligence and identification process.
  5. Log In and View your listing page – We will update you once the review and setup process is complete. At this stage, your account is active and you will then be able to view your listing and log in to your account to get started.

    In the rare event your application is rejected, we will get in contact to assess the situation and we will advise accordingly.

  6. Custom Shout Donation Items (Optional) – If you requested customised donation items, we will get in touch while your account is being reviewed to begin the process. Depending on your requirements, this process may impact the time it takes to get your account pages set up. We will advise accordingly.
  7. ANZ Community Select Package – Did you know ANZ can offer a simple, customised package for our charities. Find out more here.

If you need more information, please feel free to contact us.

We are endeavouring to list every great organisation and are continuing to grow our partners as quickly as we can. However, we do require all our charity partners to be legitimate fundraisers and registered with the Australian Charities and Not for Profits Commission (ACNC).

We are committed to providing a secure and trusted environment for our Shouters and charity partners. This is one of the reasons we require all our charity partners to go through a formal approval process before being added to the Shout platform.

ACNC is the independent national regulator of charities. If you are not registered, head over to the ACNC website to find out about registering your organisation and for more information regarding establishing and running charities in Australia.

A DGR status means Deductible Gift Recipient and allows Shouters to claim a tax deduction for their donation.

Shout will allow non DGR registered causes to fundraise should they successfully move through the Shout approval processes. However, we will be letting all Shouters know that they will not be eligible for a tax deduction at the time of contribution.

We know every dollar counts and that’s why we’ve worked to make sure more or all of your donation goes directly to your cause. Through ANZ’s support, we have been able to remove commission fees from all donations. In addition, there are no setup fees or annual fees to donate, fundraise, integrate or to be listed, making us one of the most cost effective fundraising platforms in Australia.

Unfortunately, there are still things out of our control. Payment fees and taxes associated with credit card and PayPal transactions still apply. However, we have worked together with our providers to reduce those fees significantly from market rates. Your donors will have the opportunity to add this fee on top of their donation which means 100% could go directly to your charity. For more information, view our rate sheet.

AUS Rate Sheet

We curate and use the value of everyday items to represent our donation items. However, prices for custom donation items are set with mutual agreement between the charity and Shout.

Typically, payments are batched and paid to each charity at a mutually agreed time, typically bi-monthly. All financial transactions are recorded and stored via accounting software. Accounts are formally audited by an auditor appointed by ANZ.

Shout is owned by ANZ Wealth Australia Limited, a subsidiary of ANZ. Being a part of the ANZ Group of companies provides the financial security and support to enable us to continue to grow and evolve and make great positive change for a long sustainable future.

ANZ is focused on its contribution to the community in which it operates and ways in which it can continue to give back. ANZ wanted to extend its reach into the philanthropic sector and extend people’s ability to give online to causes they care about. ANZ is also committed to being part of a mobile-based solution creating new revenue streams for the not-for-profit sector and innovative methods for both its customers and the general public to give.

ANZ offers a simple, customised package for community groups allowing you to choose from a suite of core banking products called the ANZ Community Select Package.

Some of the key benefits include*:

  • No Monthly Account Servicing Fees for your ANZ Business Extra Account and unlimited free ANZ transactions every month
  • No Establishment Fee and No Annual Fee for ANZ Merchant Services
  • No Annual Fee and Additional Cardholder Fee on ANZ Business One Visa Credit Card
  • No Monthly Fee on ANZ Internet Banking for Business
  • No obligation consultation with an ANZ Financial Planner
  • Access to business tools, resources and free workshops.

Find out more about the ANZ Community Select Package.

* Terms and Conditions apply, subject to change.

Every week we rotate different causes to be featured on the web and app homepage. We do give priority to charities who are running major events or campaigns to help them get the most out of their event or campaign. Natural disaster appeals will also be given priority. Please contact us if you would like to discuss being featured.

Yes, we are committed to reacting quickly and providing effective solutions. Please contact us to find out how we can help your charity in these situations.